Please see the French version for all details.

   

CUSTOMS

Fluff Mail is in Switzerland. We are legally required to declare the actual value of the goods and therefore do not provide invoices with any values other than those of the goods actually shipped.

The shipping fee listed on Fluff Mail website does not include customs and other related taxes that may be charged at the entrance of certain countries. These costs are the sole responsibility of the customer.

Fluff Mail no longer accepts return of goods due to the customer's refusal to pay his customs fees. 

Fluff Mail ships the goods with the official customs declaration form provided by Swiss Post. Fluff Mail declines all responsibility if the country of destination does not accept official Swiss forms. No return of merchandise will be accepted in the event of a problem with the customs of the country of destination.