In case of dispute only the French version of these Terms of Sale (CGV) made times.



The sending of the order by the customer implies its adherence to these terms and conditions in their entirety. The Internet Sale Agreement is between, Fluff Mail (hereinafter referred to as "Fluff Mail") - and the customer. The customer declares having the ability to contract with Fluff Mail on the basis of the general terms and conditions of sale on the Fluff Mail website. These general conditions of sale will prevail over any other condition stated on the site.



All items offered are quality products. Items are not sold with any other warranty than that of the manufacturer.



For each order, packaging and shipping costs are in the form of a package regardless of the number of items purchased per order. In order for the customer to benefit from fast and efficient management, items are usually sent by post within 2 to 5 business days to the address you specified.



All your parcels are sent by Swiss Post.

The delivery terms of in Switzerland are as follows:

1. Priority Post at 9.- Including VAT (up to CHF 119.95 purchase)

Delivery between 2 to 3 working days.

2. Economic item at CHF 7.- incl. VAT (up to CHF 119.95 purchase)

Delivery between 4 to 5 working days.

3.-Free shipping from 120.- purchase.

The day of dispatch of your order an automatic mail will be sent to you. This email will also contain a link that will allow you to follow the progress of your package with the Swiss Post.

There is no delivery on weekends, holidays. In case of delivery problem with Swiss Post, Fluff Mail is released from any liability. If the information transmitted is inaccurate, Fluff Mail can not be held responsible for the impossibility to deliver and respect deadlines.



In order for you to receive your order in a fast and efficient way, the products in stock are mostly sent the next working day to the address indicated during your order.

The availability of a product on is specified in its description. If a product can not be sent within this time, you will be informed within 3 working days of your order. You have the option to cancel the product out of stock within 3 working days if you consider this new delivery time too long. Without If you do not hear anything from you within the expected time, the missing product will automatically be sent later.





The prices of the items invoiced to the customer are those in force on the date of the order. They will also appear on the order confirmation sent by e-mail as well as on the SaferPay confirmation when paying by credit card. The prices listed on the order confirmation are valid, even if there is a variation between the order date and the delivery date of the goods. In case of price error on a product, Fluff Mail reserves the right to modify this price by offering the customer the choice to cancel the order if the new price does not suit him. Our prices are fixed in Swiss francs for Switzerland. The prices displayed on our website are including VAT prices.



On, different payment methods are available:

  • Secure payment with PostFinance.
  • Secure payment with PayPal (VISA, Mastercard).

Fluff Mail has no access to your bank details at any time. When making your online credit card payment, you must ensure that the logo of a small padlock is displayed on the bottom right of your screen and that the URL begins with "https". These two elements guarantee you a 100% secure online payment.


The images and / or photographs illustrating the products offered on do not enter the contractual field. If errors are introduced, in no case the responsibility of Fluff Mail can not be committed. It may be that according to the color adjustments made, the colors of the products differ from the real products. Technical information and links are for informational purposes only. The technical specifications and / or content of the delivered products may also differ from the data provided by the manufacturers or posted on the Internet.



Céline is the operator of the website and the services offered on it. It is thus responsible for the collection, processing and use of your personal data as well as the compliance of the data processing with the applicable data protection legislation.

« I attach great importance to your trust, which is why I take data protection very seriously and ensure appropriate security. I am naturally in compliance with the legal provisions of the Federal Data Protection Act (DPA), the Ordinance on the Federal Data Protection Act (OLPD), the Telecommunications Act (LTC) and the other data protection provisions from applicable Swiss or EU legislation, in particular the General Data Protection Regulation (GDPR).

To know what personal data about you I collect and for what purposes I use it, do not hesitate to contact me. »


A firm order is placed when the customer presses the button of the chosen payment method on the page of the choice of the payment method. By placing an order, the customer makes an offer to Fluff Mail to buy the products he has selected himself.

Fluff Mail confirms the acceptance of the order and its evolution to the customer, to the e-mail address that it has provided when registering on the site.

This confirmation is effective when the customer receives an e-mail from stating that the order has been changed to "Order Processing" or "Delivered" status.

This e-mail thus forms a sales contract between the customer and Fluff Mail. Fluff Mail reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.

In case of error in the address details of the recipient, Fluff Mail can not be held responsible for the impossibility of delivering the product (s) ordered (s).


The acceptance of the order is made upon receipt and the control of its validity. By checking the box, "I have read the general conditions of sale and I adhere to it without reservation. (Read the general conditions of sale) "when choosing the delivery method, the buyer automatically recognizes having read the terms and conditions of sale and accepts them.

Fluff Mail reserves the right to accept or refuse a customer's order, at its discretion and without giving any justification.



Each customer will receive an order confirmation by email.


Fluff Mail grants a withdrawal period of 14 working days for any reason whatsoever that starts from the date of delivery of the products.

Fluff Mail undertakes to take back the products, provided that they are neither incomplete, damaged, damaged, soiled, nor opened, and are still in their original packaging (control labels intact, not peeled off / torn / cut, etc.).

Products returned incomplete, damaged, open, not in their original packaging or soiled by the customer will not be refunded.

Items sold at a discounted price cannot be returned.

Items are refunded at the price paid by the customer.

For any retraction, a request for return is required (see below).

For any return of merchandise, administrative fees apply. These costs amount to 20% of the sales price of the product taken back, and at least CHF 10.-.

For any withdrawal, a return request is MANDATORY (see below).



For any return in connection with a delivery error, a defective product, a customer retraction, etc ... a return request is MANDATORY. All requests for returns must be made by e-mail to:

In case of withdrawal of the customer, the shipping costs (of the original order) and the cost of return are the responsibility of the customer.


If the goods should unfortunately arrive at the customer's home in poor condition, the transport damage (eg a damaged package) must be announced IMMEDIATELY with the carrier when the latter makes the delivery, otherwise the customer will take charges the responsibility for any damage to the goods.

It will then be sufficient for the customer to send us a return request with an official statement from the carrier (eg from the Post Office), wait for the Fluff Mail agreement and then return the damaged goods.

Defective and warranted products will in any case be replaced by a new and identical product, unless the product in question is no longer available, in which case a credit note or replacement item will be offered to the customer.

Any goods delivered in error or in excess must be returned immediately, or at the latest within 7 days. In case of no return, the goods will be charged.


The present "General Conditions" determine all the obligations and responsibilities.

Fluff Mail is not bound by any other warranty, condition or other provision, except those expressly mentioned in this agreement.

Any warranty, obligation or other provision regarding the products or services that may be implied or incorporated in this Agreement by law, case law or otherwise (including without limitation any implied condition as to the quality , suitability for any purpose and any duty of care) are expressly excluded by this provision. In particular, Fluff Mail does not have the responsibility to guarantee that the products are suitable for the use for which they are intended.

Fluff Mail's liability under this Agreement shall not be for any loss of revenue, loss of profits, loss of contract, loss of data or for any loss or damage, whether indirect or consequential, of any nature whatsoever. , resulting from or caused by a wrongful act (including negligence), breach of contract or otherwise. The total liability of Fluff Mail for any contractual fault or not (including negligence) or for any other cause can not in any case exceed the amount of which you are indebted to us for the products or services in question.

Fluff Mail can not be held responsible for any loss or damage you suffer as a result of a delay beyond its control. In case of delay, Fluff Mail will fulfill its obligations as soon as possible.

Fluff Mail can not be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or misuse of the products marketed. It is the same for any modifications of the resulting products of the manufacturers. The responsibility of Fluff Mail will, in any event, be limited to the amount of the order and can not be blamed for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products.


The goods remain the property of Fluff Mail until full payment of the goods. The present general conditions of sale as well as the contracts concluded in application are governed by the Swiss law. Any dispute will be handled by the District Court of Broye and Northern Vaud in Yverdon-les-Bains.